Privacy Policy

1. Introduction

MedRealEstate ("MedRealEstate", "we", "our" or "us") is committed to protecting your privacy and handling your personal information in a transparent, secure and responsible manner.

This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information when you:

• visit our website;
• create an account;
• list or enquire about a property;
• subscribe to our services;
• communicate with us;
• use our AI-powered features;
• interact with our Marketplace Partners;
• use our mobile applications (when available); or
• otherwise engage with MedRealEstate.

We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles ("APPs"), and any other applicable privacy laws.

By using our Platform, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

2. Who We Are

MedRealEstate is Australia's dedicated healthcare property marketplace, connecting buyers, sellers, landlords, tenants, healthcare operators, investors and service providers.

Our Platform includes, but is not limited to:

• Healthcare property sales
• Healthcare property leasing
• Sessional suite listings
• Healthcare business listings
• Marketplace Partner services
• AI-assisted listing tools
• Property alerts
• CRM integrations
• Marketing services
• Future mobile applications and SaaS products

3. What Personal Information We Collect

Depending on how you use the Platform, we may collect:

Identity Information

• Name
• Company name
• Job title
• Username
• Australian Business Number (ABN), where applicable

Contact Information

• Email address
• Telephone number
• Business address
• Postal address

Account Information

• Login credentials
• Password (encrypted)
• Subscription level
• Saved searches
• Favourite properties
• Account preferences

Property Information

Including information uploaded by users, such as:

• property addresses;
• floorplans;
• photographs;
• videos;
• documents;
• pricing;
• inspection details;
• listing descriptions; and
• property specifications.

Healthcare Property Information

Where voluntarily provided, including:

• medical specialty;
• building fit-out;
• consulting room information;
• accessibility features;
• healthcare equipment;
• parking and amenities.

Transaction Information

• Payment history
• Subscription history
• Tax invoices
• GST details

Technical Information

• IP address
• Browser type
• Device identifiers
• Operating system
• Location data (where enabled)
• Log information

Usage Information

Information regarding how you interact with the Platform, including:

• searches;
• enquiries;
• saved properties;
• pages viewed;
• clicks;
• session duration;
• marketing interactions.

4. Cookies and Tracking Technologies

MedRealEstate uses cookies, pixels, tags and similar technologies to improve the functionality, security and performance of the Platform.

We use the following categories of cookies:

Essential Cookies

Required for the operation, authentication and security of the Platform.

Performance and Analytics Cookies

Used to understand how visitors interact with our Platform, improve website performance and identify technical issues.

Functionality Cookies

Remember your preferences, saved searches, recently viewed properties and account settings.

Advertising Cookies

Used by MedRealEstate and our advertising partners to provide advertising that is more relevant to your interests and to measure the effectiveness of advertising campaigns.

These technologies may also enable personalised property recommendations and advertising across third-party websites and social media platforms.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Platform.

Where required by law, we will seek your consent before placing non-essential cookies on your device.

Further information about our use of cookies and similar technologies may be published in a separate Cookie Policy.

5. AI Features

MedRealEstate uses artificial intelligence to improve the Platform.

AI may assist with:

• generating listing descriptions;
• suggesting listing improvements;
• categorising properties;
• improving search functionality;
• recommending properties;
• identifying duplicate listings;
• assisting customer support.

Unless expressly stated otherwise, AI-generated content should always be reviewed by users before publication.

We may use anonymised or de-identified information to improve our AI systems. We do not use your confidential information to train publicly available AI models without your consent.

6. How We Use Your Information

We use your personal information to:

• provide and improve our services;
• create and administer user accounts;
• publish property listings;
• respond to enquiries;
• facilitate communication between users;
• process payments;
• administer subscriptions;
• provide customer support;
• improve website functionality;
• personalise content and recommendations;
• undertake analytics and research;
• develop new products and services;
• detect fraud and misuse;
• comply with legal obligations; and
• communicate with you regarding updates, promotions and Platform features.

7. Marketing Communications

We may send you communications relating to:

• property alerts;
• new listings;
• Platform updates;
• newsletters;
• Marketplace Partner offers;
• educational content;
• promotional campaigns.

You may opt out of receiving marketing communications at any time using the unsubscribe link or by contacting us.

Personalised Advertising

We may use advertising technologies provided by third parties (including Google, Meta, LinkedIn and similar advertising networks) to display advertisements that may be more relevant to your interests.

You may opt out of personalised advertising by:

• adjusting your browser settings;
• managing your cookie preferences;
• changing your advertising preferences through the relevant advertising platform.

Opting out of personalised advertising will not prevent advertisements from being displayed but may make them less relevant.

8. Marketplace Communications

Where you submit an enquiry regarding a listing, we may disclose your information to:

• property owners;
• landlords;
• tenants;
• agents;
• vendors;
• healthcare operators;
• authorised representatives;
• Marketplace Partners where requested.

9. Marketplace Partners

Where you request information from an approved Marketplace Partner, we may provide your contact details to that partner.

Marketplace Partners may include:

• finance providers;
• valuers;
• architects;
• fit-out specialists;
• solicitors;
• accountants;
• insurance brokers;
• equipment suppliers;
• marketing providers.

10. CRM Integrations

Where enabled, MedRealEstate may integrate with third-party CRM systems.

Such integrations may transfer listing, enquiry and contact information where authorised by the account holder.

11. Payments

Payments may be processed through third-party payment providers.

MedRealEstate does not store complete credit card details on its servers.

12. Government-Related Identifiers

Where MedRealEstate collects government-related identifiers, including Australian Business Numbers (ABNs), we collect, use and disclose those identifiers only where permitted or required by law, or where reasonably necessary to verify business identity or facilitate transactions conducted through the Platform.

We will not adopt a government-related identifier as our own identifier except where permitted under applicable law.

13. Who We May Disclose Information To

We may disclose your information to:

• service providers;
• cloud hosting providers;
• payment processors;
• IT providers;
• analytics providers;
• marketing providers;
• professional advisers;
• insurers;
• regulators;
• law enforcement agencies;
• contractors;
• Marketplace Partners.

We may also disclose information where required or authorised by law.

14. Overseas Disclosure

Some of our service providers may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure your information receives protections comparable to those required under Australian privacy law.

15. Data Security

We implement reasonable technical and organisational measures to protect your personal information, including:

• encryption;
• access controls;
• secure cloud hosting;
• password protection;
• firewalls;
• monitoring;
• regular backups.

16. Eligible Data Breaches

If MedRealEstate experiences an eligible data breach that is likely to result in serious harm, we will comply with the Notifiable Data Breaches Scheme under the Privacy Act.

Where required, we will:

• investigate the incident promptly;
• contain the breach;
• notify affected individuals;
• notify the Office of the Australian Information Commissioner (OAIC); and
• take reasonable steps to reduce the risk of further harm.

17. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services and comply with our legal obligations.

Unless a longer retention period is required by law, we generally retain information as follows:

InformationRetention Period

User accounts

While active and up to 7 years after closure

Property listings

Up to 7 years after removal

Enquiries

Up to 3 years

Customer support requests

Up to 5 years

Identity verification documents

Deleted within 60 days after verification

Payment and taxation records

7 years

Marketing preferences

Until consent is withdrawn, plus up to 2 years

Website security logs

Up to 24 months

AI prompts and usage data

Up to 24 months unless de-identified earlier

Where information is no longer required, it will be securely deleted or permanently de-identified.

18. Access and Correction

You may request access to the personal information we hold about you or request correction of inaccurate or incomplete information.

Requests should be directed to our Privacy Officer.

19. Credit Information

MedRealEstate does not currently collect or disclose credit reporting information regulated under Part IIIA of the Privacy Act.

If MedRealEstate introduces deferred payment, trade credit or credit assessment services in the future, this Privacy Policy will be updated to explain how credit information is collected, used and disclosed in accordance with applicable law.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Where we make a material change to the way we collect, use or disclose personal information, we will provide at least 30 days' notice by publishing the updated Privacy Policy on our Platform and, where appropriate, notifying registered users by email or through their account.

If you do not agree with the revised Privacy Policy, you may cease using the Platform and close your account before the changes take effect.

Continued use of the Platform after the effective date constitutes acceptance of the revised Privacy Policy.

21. Contact Us and Privacy Complaints

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact our Privacy Officer:

Privacy Officer MedRealEstate Email: privacy@medrealestate.com.au

If you make a privacy complaint, we will:

• acknowledge receipt of your complaint within 7 business days;
• investigate the complaint fairly and impartially;
• aim to provide a written response within 30 calendar days; and
• keep you informed if additional time is reasonably required due to the complexity of the matter.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).